Privacy Policy
Version: May 2021
This Privacy Policy sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us. Please read the following information carefully.
CHIARA Regulatory Consultancy Services Ltd (Company Number SC538237) trading as CHIARA Regulatory Consultancy Services Ltd, (“CHIARA”, “we”, “us” or “our”) are committed to protecting the privacy of our clients, potential clients and users of our website. We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our website, through written correspondence including e-mail is only used for the purposes set out in this policy.
Through this Privacy Policy we aim to inform you about the types of personal data we collect from users, the purposes for which we use the data and the ways in which the data is handled. We also aim to satisfy the obligation of transparency under the EU Regulation 2016/679 – the General Data Protection Regulation, the UK General Data Protection Regulation and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”), upon the effect of the United Kingdom leaving the European Union, all legislation enacted in the United Kingdom in respect of the protection of Personal Data shall apply where applicable to the contractual relationship between the Data Controller who is based in the United Kingdom and the Data Processor, instead of the EU Regulation 2016/679 General Data Protection Regulation.
For the purpose of this Privacy Policy, the Data Controller of personal data is CHIARA Regulatory Consultancy Services Ltd and our contact details are set out in the Contact section at the end of this Privacy Notice.
Right to Object: You have a legal right to object at any time to:
- use of your personal information for direct marketing purposes; and
- processing of your personal information which is based on our legitimate interests, unless there are compelling legitimate ground for our continued processing.
Online Privacy Practices
The following website www.chiara-raqa.com (“the Site”) is operated by CHIARA.
We are keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from the products and services (“the Services”) that we may provide to you.
The Company is registered with the Information Commissioner as a data controller, with registration number CSN4513207.
The Information we collect about you
How We Use Your Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using Personal Data. The following table describes how we may use your Personal Data, and our lawful bases for doing so:
How Long Will You Keep My Personal Data?
We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected. Your Personal Data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
How we share your Personal Information
We will not share any of your Personal Data with any third parties for any purposes, subject to the following exceptions. If we sell, transfer, or merge parts of our business or assets, your Personal Data may be transferred to a third party. Any new owner of our business may continue to use your Personal Data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances we may be legally required to share certain Personal Data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Transfer of Information outside the EEA
Under the General Data Protection Regulation, we are required to tell you if we transfer or intend to transfer information which we hold on you to countries outside the European Economic Area (“EEA”). We currently transfer such information outside the EEA in the following circumstances:
Visitors to our websites
When someone visits www.chiara-raqa.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies and tracking technology
We use cookies (defined below) for collecting user information from the Sites. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.
We use cookies and tracking to understand how users use and behave on the Sites.
Other websites which provide information about cookies and allow you to manage your privacy can be found at www.aboutads.info or optout.networkadvertising.org for US-based users and www.youronlinechoices.eu for users in the EU.
Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Links to other websites
Our sites contain links to and from the websites of our suppliers and other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. This Privacy Policy does not cover the links within these sites linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Your rights on the information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Rectification
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
You can ask us to transmit that information to you or directly to a third-party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.
Consent
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by using the details in the Contact section below.
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
Complaints
If you are unhappy about our use of your personal information, you can contact us using the details in the Contact section below. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:
Telephone:
0303 123 1111
Website:
https://ico.org.uk/concerns/
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
If you live or work outside the UK or you have a complaint concerning our activities outside the UK, you may prefer to lodge a complaint with a different supervisory authority.
Changes to our Privacy Policy
This privacy policy can be changed by CHIARA at any time. If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by email.
Further Information on Data Protection and Personal Privacy
If you have any enquiries or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us centrally by any of the methods below.
When you contact us, we will ask you to verify your identity.
Contact Us
Contact name:
Lesley Paice
Telephone:
07909 983485
Email:
lesleypaice@chiara-raqa.com
Post:
60 Constitution Street, Edinburgh, EH6 6RR